Last updated: October 6, 2026
This policy explains how Calèches Québec inc. handles personal information collected through calechesquebec.com and when you make an inquiry or booking.
Information collected and its use
When you contact us or book an activity, we collect information needed to respond and arrange your service: your name, email address, telephone number, booking details and the content of your communications. Booking information is also used for confirmations, invoicing and service follow-up.
Technical information, including your IP address, browser type and browsing data, may be processed to operate and secure the website. With your consent, statistics tools may also analyse use of the site.
Cookies and website tools
Complianz manages your choices about optional cookies. Cookies necessary for website operation, security and remembering your choices remain active. You can accept or refuse optional cookies and change your choice using the cookie management button.
The website uses Google Analytics and Microsoft Clarity for visitor statistics and analysis of the browsing experience, subject to your consent. Clarity may produce click maps and recordings of interactions on pages. Tidio provides live chat. Some external content, including Google Maps or YouTube where present, may require your consent.
Forms may use Google reCAPTCHA to limit abuse and spam. This service processes technical information under Google’s policies.
Service providers and bookings
Online bookings are processed through Checkfront. Information necessary for your booking and payment is passed to the relevant providers. Kinsta hosts the website, and email services deliver inquiries and confirmations.
Depending on the provider, some information may be processed or stored outside Québec or Canada. Providers also apply their own privacy policies.
Retention and protection
Information is retained according to service needs, administrative follow-up and applicable obligations. Access should be limited to people and providers who need it for those activities. Please do not include sensitive information or payment card numbers in our forms or live chat.
Your requests
You can request access to your personal information, corrections or withdrawal of consent, subject to applicable rules. Refusing optional cookies does not prevent you from browsing the website; some external features may require you to activate them.
For questions or requests concerning your personal information, contact Simon Mainguy, Calèches Québec inc. at [email protected] or 418 692-0068.
Changes
This policy may be updated when the website’s services or practices change. The latest update date appears above.